Looking for a souvenir or a present? In the AUAS webshop you can shop for different products with the AUAS logo. Fun to give and even more fun to keep! Place your order via the webshop, pay via Ideal and receive the product of your choice at your home address within 5 working days. Employees can order via Orderdirect.

Frequently asked questions

Ordering and payment

1. How can I place an order?

2. How can I remove an item from my order?

3. How can I change the number of items in my order?

4. How can I cancel an order if I change my mind?

5. What payment methods do you accept?

6. Where can I have the items delivered?

7. What if an item is not on stock?

Privacy and security

8. What do you do with the details that I enter on the webshop-hva.com website ?

9. Will you pass my details to third parties?

10. Will my details be stored securely?

11. Who has access to my details?

12. I already have an account at Hogeschool van Amsterdam website. Is my account for the HvA Webshop linked to that account?

13. Are my details sent over the Internet securely?

Delivery

14. How long does it take for my items to be delivered?

15. What are the delivery costs?

16. Can my order be delivered to a different address?

17. Can some items in my order be delivered to a different address?

Reimbursement and returning goods

18. An item in my order is faulty or damaged. How do I get my money reimbursed?

19. I have ordered the correct item, but it does not fit. Can I get my money back or exchange the item?

20. How can I return an item or order if I change my mind?

21. Where can I find the order number so that I can return an item?

22. Who pays the costs for returning an item or order?

23. What if there is a fault within the order?

24. I have a question that is not listed here. What should I do?

Ordering and payment

1. How can I place an order?

All products in the Hogeschool van Amsterdam Webshop are stocked by Keiretsu Europe B.V. in Rotterdam, Netherlands, and bear the Hogeschool van Amsterdam logo.

If you want to purchase an item from webshop-hva.nl you can use the menu categories to view and order the relevant item. Orders are processed via a standard ordering process.

- You make an order by first adding items to your shopping basket at webshop-hva.nl.

- You then click "Checkout". You must then log in.

- If this is the first time you are using webshop-hva.nl you must enter a few details about yourself in order for us to proceed with your order.

- If you have used webshop-hva.nl before, you must use the e-mail address and password that you entered when registering. Once you have registered, you have the option to enter an alternative address for delivery of your order. Once you have confirmed your order and the delivery address, you must confirm that you have read and agree with the terms and conditions of delivery for webshop-hva.nl.

Then click "Place order".

Once you have entered the payment details and have clicked "Place order", we will confirm your order by sending you an e-mail.

Prior to clicking "Place order", you can change your order or cancel the whole order at any time from the page showing your order details.

2. How can I remove an item from my order?

If you have not yet placed the order, you can remove an item from the shopping basket by clicking "My shopping basket" at the top or bottom of the page.

Your order is then displayed. You can remove an item by clicking the dustbin icon next to that item.

You cannot remove items from your order after you have entered your payment details and we have confirmed your order.

3. How can I change the number of items in my order?

If you have not yet placed the order, you can change the quantity of an item in the shopping basket by clicking "My shopping basket" at the top of the page.

Your order is displayed and you can change the quantity by entering a different number in the "Quantity" field for the relevant item. Once you have entered a new number, you must click "Update shopping basket" to update your order.

You cannot change the quantity of an item once you have entered your payment details and we have confirmed your order.

4. How can I cancel an order if I change my mind?

You can always cancel you order, provided you have not yet entered your payment details. Once your payment details have been submitted and we have confirmed your order via e-mail, you can no longer cancel your order online.

You can, however, always return your order within 7 days of receipt of the order. See also Reimbursement and returning goods

5. What payment methods do you accept?

Direct invoice via mail

Direct invoice to country office

Purchase order number

Monthly / quarterly invoice (must be guaranteed by the country office)

6. Where can I have the items delivered?

Orders from webshop-hva.nl can be delivered anywhere in the world. You enter the desired delivery address when placing your order. The relevant delivery costs are displayed before you confirm and place your order. Orders cannot be sent to a post box address.

7. What if an item is not on stock?

In the beginning, we have not yet built a statistic to anticipate which means we may not be able to deliver for a moment.

A customer cannot order anything in the webshop which is unavailable. Stock overview will be shown by product description.

If the customer still wants an item that is unavailable, the webshop indicates that is can be delivered when available again. The means it is possible to place backorders in this case.

Privacy and security

8. What do you do with the details that I enter on the webshop-hva.nl website?

We store the details you enter during the registration procedure at webshop-hva.nl so that your orders can be processed as efficiently as possible. We do not do anything else with your data.

9. Will you pass my details to third parties?

No. Keiretsu Europe B.V. and Hogeschool van Amsterdam respect the privacy of all users of webshop-hva.nl and we handle personal information confidentially. The personal information that you enter is used only to process your order efficiently, or to send you a newsletter if ‘Register for newsletter’ is ticked.

10. Will my details be stored securely?

Yes. Keiretsu Europe B.V. and Hogeschool van Amsterdam take all reasonable and practical steps to store your details in a secure, protected way. Personal information is sent across the Internet in coded form and stored at a secure location.

11. Who has access to my details?

Only Hogeschool van Amsterdam and the service provider Keiretsu Europe B.V. B.V. have access to your personal information. This access is used only to process your order, or to send you a newsletter if ‘Register for newsletter’ is ticked.

12. I already have an account at Hogeschool van Amsterdam website. Is my account for the Hogeschool van Amsterdam Webshop linked to that account?

No. All orders and accounts in the Webshop are completely separate from other accounts that you may have with your Hogeschool van Amsterdam account.

13. Are my details sent over the Internet securely?

Yes. We use SSL technology (Secure Socket Layer) and other measures to transfer your data securely. You can see when SSL is used at webshop-hva.nl by the yellow padlock in your browser window.

Delivery

14. How long does it take for my items to be delivered?

All orders placed before 15:00 are shipped the same day. You will receive the goods within 1 to 3 working days depending on your chosen delivery service.

15. What are the delivery costs?

The delivery costs depend on the size of the order, chosen delivery service and the location of the delivery address. The delivery costs are shown prior to confirming your order.

16. Can my order be delivered to a different address?

Yes. You can change the delivery address before reaching the payment page. Tick "Deliver to a different address" on the "Order" page.

Enter the new address and click on "Proceed" to save this. The new delivery address is then displayed on the "Order" page.

17. Can some items in my order be delivered to a different address?

No. Only one delivery address can be entered for each order. If you want items to be delivered to several addresses, then please place separate orders for each address.

Reimbursement and returning goods

18. An item in my order is faulty or damaged. How do I get my money reimbursed?

a. An order can be returned free of charge within eight (8) working days of receipt if it is defective or damaged. The costs for return will be paid by webshop-hva.nl. You must send an e-mail to support@keiretsu-europe.nl giving the order number, your account number, the name of the account holder and the reason for return. After receipt of the returned goods, the cost of the goods will be reimbursed to the account holder.

b. All returned products must be in the original packaging. Returned products must be sent back with the original invoice, delivery note or fax, and return note.

19. I have ordered the correct item, but it does not fit. Can I get my money back or exchange the item?

a. You can exchange and return an item within 7 days of receipt of the order.

b. All returned products must be in the original, unopened packaging, must be undamaged and must be suitably packaged for return shipment. The products must be suitable for resale. Returned products must be sent back with the original invoice, delivery note or fax, and return note.

c. Repair and replacement costs will be incurred if the returned products are damaged or missing. This can affect the level of reimbursement.

d. When returning goods to Keiretsu Europe B.V., the administrative and delivery costs paid for by the account holder when ordering the product are offset against the amount to be reimbursed. An order can be changed free of charge within eight (8) working days provided the order has not been shipped.

20. How can I return an item or order if I change my mind?

a. You can exchange and return an item within 7 days of receipt of the order.

b. All returned products must be in the original, unopened packaging, must be undamaged and must be suitably packaged for return shipment. The products must be suitable for resale. Returned products must be sent back with the original invoice, delivery note or fax, and return note.

c. Repair and replacement costs will be incurred if the returned products are damaged or missing. This can affect the level of reimbursement.

d. When returning goods to Keiretsu Europe B.V., the administrative and delivery costs paid for by the account holder when ordering the product are offset against the amount to be reimbursed. An order can be changed free of charge within eight (8) working days provided the order has not been shipped.

21. Where can I find the order number so that I can return an item?

The order number is indicated on the order confirmation and the dispatch confirmation e-mail that you received after placing your order. You can also find your order number by going to webshop-hva.nl. Click on "My account" and log in to the webshop. Click on "My orders" and look for the order number in the list.

22. Who pays the costs for returning an item or order?

When returning goods to Keiretsu Europe B.V., the administrative and delivery costs paid for by the account holder when ordering the product are offset against the amount to be reimbursed. An order can be changed free of charge within eight (8) working days provided the order has not been shipped.

23. What if there is a fault within the order?

When there is something fault within the order you can contact Keiretsu Europe.

These are example cases:

    Return Label: Customer may return all box or just incorrect items

    Missing items: Keiretsu Europe will send missing items free of charge

    With a delivered surplus, the customer may keep the items in consultation with us (with one or more items)

    Size will not fit: Return and new item will be send free of charge.

24. I have a question that is not listed here. What should I do?

If you have questions about the order, delivery, invoice, order status or returns, or require any additional help, please contact:

Hogeschool van Amsterdam Merchandise Support

Delftweg 104B

3043 NA Rotterdam

Telephone: +31 (0)10 208 08 08

Fax: +31 (0)10 208 08 09

E-mail: support@keiretsu-europe.nl

The Hogeschool van Amsterdam Merchandise Support team will be happy to answer your questions.